Conditions
Contracts on this website can only be concluded in German. You are submitting a binding offer to Felslindenhof Naturprodukte when you have gone through the online ordering process by entering the information required there and clicked the "Send order" button in step 5. After you have sent your order, we will send you an e-mail confirming receipt of your order and listing its details (acknowledgment of receipt). This confirmation of receipt does not represent acceptance of your offer, but is only intended to inform you that we have received your order.
The contract is only concluded when the goods you have ordered are dispatched.
Identity of the contractual partner
The contract is concluded with Felslindenhof Naturprodukte, unless expressly stated otherwise.
Storage of the contract text
Your order data will be saved on our premises. If you want them in printed form, you can print out the "order confirmation". This will appear on your screen after you have submitted the order. If you have given us your e-mail address, you will also receive all the relevant data for your order by e-mail, which can also be printed out.
Right of return
You can return the goods received without giving a reason within two weeks by sending the goods back. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods. You can only declare the return of goods that cannot be sent as a parcel (e.g. bulky goods) by requesting the return of the goods in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at our expense and risk. The return or the return request must be sent to:
Business address:
Felslindenhof Natural Products Bernhard KnappWolfshoferamt 13, 3572 St. Leonhard am Hornerwald
M: +43-664-1339943 E: shop@felslindenhof.at
Consequences of return
In the event of an effective return, the services received by both parties must be returned and any benefits (e.g. benefits of use) surrendered. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is exclusively due to their inspection - as you would have been able to do in a retail shop. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your property and by refraining from anything that would impair its value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of return instructions
You will find all documents that may be helpful to you with the return along with the delivery note with your shipment. If you have any questions about your return policy, please contact us.
Prices and delivery, payment options
All prices are in EURO and include statutory VAT. of 10 or 20% and do not include shipping costs. The price at the time of the order applies.
Delivery takes place in Austria and Germany. We will inform you about our delivery time in the respective order process. If the delivery time specified there cannot be met, we will inform you by e-mail.
Shipping costs
With an order value of less than €20, you usually pay a flat-rate shipping fee of €4. This only partially covers the costs incurred for postage/freight and packaging , Felslindenhof Natural Products takes care of the rest. In exceptional cases we have to charge a higher flat rate. This will be shown accordingly. If, for technical or logistical reasons, the shipment takes place in several stages, we will of course only calculate the shipping costs once.
Warranty
If the items delivered have obvious material or manufacturing defects, including transport damage, please report such defects to us immediately. However, failure to report this has no consequences for your legal claims. Your choice of statutory claims shall apply to all defects in the purchased item that occur during the statutory warranty period of 2 years.
Retention of title
Until full payment has been made, the goods remain the property of Felslindenhof Naturprodukte".
Payment, due date, default of payment
The goods can be paid for either by Paypal or bank transfer/invoice. Felslindenhof Naturprodukte reserves the right to exclude certain payment methods in individual cases or to use prepayment as a payment method.
Payment by sending cash or checks is unfortunately not possible. We exclude liability for loss.
Felslindenhof Natural Products Bernhard Knapp
Wolfshoferamt 13, 3572 St. Leonhard am Hornerwald
M: +43-664-1339943 E: shop@felslindenhof.at
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