Shipping costs
Destination country: Austria. Shipping costs up to an order value of € 20.00 are € 4.00. Orders over € 20,- are free of shipping costs.

Destination country: Germany & EU. Shipping costs up to an order value of € 60 are € 10. Orders over €60 have shipping costs of €8 and orders over €200 have free shipping.

Delivery time
The delivery time for items is usually 2 to 5 working days from the day of dispatch. We ship exclusively with the Austrian Post.

Delivery time information
The exact delivery time for your order will be displayed in the shopping cart when you place an online order and will be communicated to you personally when you place an order by telephone. If you gave us your e-mail address when you placed your order, we will also send you an order confirmation in which you will once again receive confirmation of the delivery time. We will also use your email address to give you other helpful information related to your order, such as delivery and return confirmations or free payment reminders.

Should some items not be available at short notice or the promised delivery time be delayed, you will be informed by e-mail.

Split shipment
If the waiting time is too long, we will automatically split the shipment, i.e. you will receive the available items and the delayed items will follow in a separate package. If we have your e-mail address, we will inform you with a delivery confirmation that your order has been sent in several packages.

Logistics partner
We pack the ordered items as quickly as possible and hand them over to our logistics partner DPD ready for dispatch. Please note that we have no control over delays caused by our logistics partner.

Consignment tracking
You can use your package identification number/consignment number to find out the current shipment status of your package at any time if the shipping method allows for package tracking. You will receive further information on shipment tracking in your delivery confirmation email or from our telephone customer service.